Everything about your Nocs & Sound order, in one place.

Shipping

Shipping is free on every Nocs & Sound order. There is no minimum and no option to pay for less waiting — one rate, applied automatically at checkout.

Where we ship: the United States and Canada. If you are ordering from elsewhere, checkout will tell you before you pay rather than after.

How long it takes:

• Dispatched within 1–3 business days.
• Delivery takes 7–14 business days from dispatch.

Business days exclude weekends and public holidays. You'll get a confirmation email when the order is placed and a tracking number when it ships.

If it passes 14 business days from dispatch with no movement, contact us — we'll find it or replace it.

Returns & exchanges

Thirty days from the day it arrives. That covers both a fault and a change of mind.

No sound? Try this first

By far the most common fault isn't a fault. Most TVs ship set to Dolby Digital, which headphones can't decode — the result is complete silence, not an error message. Setting your TV's audio output to PCM fixes it in one step. See TV setup before starting a return.

If it arrives faulty or damaged

Email us within 30 days of delivery with your order number and photos of the problem (a short video for faults a photo can't show — a dead channel, a base that won't charge). Once we can see the fault, we'll replace the unit or refund you in full, whichever you prefer.

If you simply changed your mind

Tell us within 30 days of delivery and we'll refund you in full — no reason needed. Try them properly first; you can't judge a pair of TV headphones without watching something in them.

What isn't covered

• Damage from drops, liquid, or attempted repair.
• Normal wear — earpads flattening over time, a cable pulled from its socket once too often.
• Requests made more than 30 days after delivery (the one-year warranty below covers manufacturing faults after that point).

How refunds work

Refunds go back to the original payment method within 5–10 business days of approval. We may ask you to return the item first; if we do, we'll send instructions and cover postage where the fault is ours.

One-year warranty

Separately from the 30-day window, Nocs & Sound is covered for twelve months from delivery against manufacturing faults — a battery that stops holding charge, a channel that dies, a base that stops charging. Email us with your order number and a description (usually a short video) and a confirmed fault is replaced at our cost. Accidental damage, liquid, wear, and units opened or repaired by anyone else aren't covered. A replacement carries the remainder of the original twelve months.

Set your TV's audio output to PCM

Most TVs ship set to Dolby Digital, a surround format built for a home theatre system. Nocs & Sound reads plain stereo — PCM — so on a TV left at its factory default, the headphones receive a signal they can't decode: silence, not an error. Find the audio output setting (usually Settings → Sound or Settings → Audio), change it to PCM (sometimes labelled Stereo), then restart both the TV and the Nocs & Sound base.

Menu paths by brand

Still silent after changing the setting and restarting both devices? Double-check the cable is in the right port on both ends, then email us your TV's brand and model and we'll walk you through it.

Contact us

Questions about an order, a product, or something not covered above — we'd like to hear from you.

support@whiteblackinbetween.com

We usually reply within 1–2 business days.

Privacy policy

Last updated: September 4, 2026

WhiteBlackInBetween operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). WhiteBlackInBetween is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal information we collect or process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal information sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, tailor, and improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, and to create a customized shopping experience for you.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, and to detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity. If you register an account, you are responsible for keeping your account credentials safe.
• Communicating with you. We use your personal information to provide you with customer support and to maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements based on your activity across different merchants and websites. You can exercise this right on our Your Privacy Choices page.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger, to comply with applicable legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.

Security and retention of your information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, or resolve disputes.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

• Right to access / know. You may have a right to request access to personal information that we hold about you.
• Right to delete. You may have a right to request that we delete personal information we maintain about you.
• Right to correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
• Right to opt out of sale or sharing for targeted advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information, or of processing for "targeted advertising." You can exercise this right on our Your Privacy Choices page. If you visit our website with the Global Privacy Control signal enabled, we will treat this as a request to opt out for the device and browser you use to visit the website.
• Managing communication preferences. We may send you promotional emails, and you may opt out at any time using the unsubscribe option in those emails. You may still receive non-promotional emails, such as those about your account or orders.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may also exercise the right to object to or restrict our processing of your personal information for certain purposes, and the right to withdraw consent where we rely on it — withdrawal does not affect the lawfulness of processing before that withdrawal.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority — for the EEA, you can find a list of supervisory authorities here.

International transfers

We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for legal or regulatory reasons. We will post the revised Privacy Policy on this page and update the "Last updated" date above.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@whiteblackinbetween.com.

Terms of service

Last updated: September 4, 2026

Overview

Welcome to WhiteBlackInBetween! The terms "we", "us" and "our" refer to WhiteBlackInBetween. WhiteBlackInBetween operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). WhiteBlackInBetween is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

1. Access and account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

2. Our products

We have made every effort to provide an accurate representation of our products in our online store. However, colours or product appearance may differ from how they appear on your screen due to your device and its settings.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities we offer, on a case-by-case basis.

3. Orders

When you place an order, you are making an offer to purchase. WhiteBlackInBetween reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before your order is accepted.

Your purchases are subject to return or exchange solely in accordance with our Returns & exchanges policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

4. Prices and billing

Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

You agree to provide current, complete and accurate purchase, payment and account information, and represent that the payment information you provide is true, correct, and that you are duly authorized to use it for the purchase.

5. Shipping and delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

6. Intellectual property

Our Services, including all trademarks, brands, text, displays, images, graphics, video, and audio, and the design and arrangement thereof, are owned by WhiteBlackInBetween, its affiliates or licensors, and are protected by applicable patent, copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, publicly display, republish, download, store, or transmit any material on the Services without our prior written consent.

7. Optional tools

You may be provided access to customer tools offered by third parties as part of the Services, which we neither monitor nor control. We provide access to such tools "as is" and "as available," without warranties of any kind, and we have no liability arising from your use of them. Use of any optional third-party tools is entirely at your own risk.

8. Third-party links

The Services may contain hyperlinks to websites operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you leave the Services to access these materials, you do so at your own risk, and we are not liable for any harm related to your access of third-party websites or your use of their products or services.

9. Relationship with Shopify

WhiteBlackInBetween is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with WhiteBlackInBetween. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sales between you and WhiteBlackInBetween, and you release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with WhiteBlackInBetween.

10. Privacy policy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

11. Feedback

If you submit any ideas, suggestions, feedback, reviews, or other content ("Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such Feedback for any purpose, including commercial use. We are under no obligation to keep Feedback confidential, to compensate you for it, or to respond to it. You represent that you own or have all rights necessary to any Feedback you submit, and that it will not violate any third party's rights.

12. Errors, inaccuracies and omissions

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice.

13. Prohibited uses

You may access and use the Services for lawful purposes only. You may not use the Services for any unlawful or malicious purpose, to infringe our intellectual property or that of others, to harass or harm any person, to transmit false or misleading information, or to impersonate any other person or entity.

You also agree not to upload viruses or malicious code, scrape or extract data from the Services, collect or track the personal information of others, or use bots, automated tools, or agentic AI to access the Services in a way that circumvents measures we employ to restrict such access. We reserve the right to suspend or terminate your account if we determine you have violated these Terms.

14. Termination

We may terminate this agreement or your access to the Services at our sole discretion at any time without notice, and you will remain liable for all amounts due up to the date of termination. Provisions that by their nature should survive termination — including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, and Indemnification — will continue to apply.

15. Disclaimer of warranties

The Services and all products offered through them are provided "as is" and "as available," without warranties of any kind, either express or implied, to the fullest extent permitted by law. We do not warrant that your use of the Services will be uninterrupted, timely, secure, or error-free.

16. Limitation of liability

To the fullest extent permitted by law, WhiteBlackInBetween, our partners, directors, officers, employees, affiliates, agents, and service providers — and those of Shopify and its affiliates — will not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Services or any product procured through them.

17. Indemnification

You agree to indemnify and hold harmless WhiteBlackInBetween, Shopify, and our respective affiliates, officers, directors, employees, and service providers from any losses, damages, liabilities or claims — including reasonable attorneys' fees — arising from your breach of these Terms, your violation of any law or third-party right, or your use of the Services.

18. Severability, waiver, and entire agreement

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any right or provision will not constitute a waiver of it. These Terms, together with any policies referenced within them, constitute the entire agreement between you and us regarding your use of the Services.

19. Assignment and governing law

You may not assign or transfer these Terms or your rights under them without our prior written consent; we may assign or transfer these Terms without notice to you. These Terms are governed by and construed in accordance with the laws of the jurisdiction in which WhiteBlackInBetween is headquartered, and you consent to the jurisdiction of the courts there.

20. Changes to these Terms

We may update these Terms of Service from time to time by posting changes to this page. It is your responsibility to check this page periodically. Your continued use of the Services after any change constitutes your acceptance of that change.

21. Contact

Questions about these Terms of Service should be sent to support@whiteblackinbetween.com.